Shipping & Delivery Policy

Thank you for shopping with JUSTPAW.COM. We are committed to ensuring that your orders are delivered to you in a timely and efficient manner. Please review our Shipping & Delivery Policy to understand how we handle shipping for Indian locations.

1. Shipping Locations

We currently ship orders only within India. Unfortunately, we do not offer international shipping at this time. We deliver to all Indian territories and major cities, including but not limited to:

• Delhi
• Mumbai
• Bengaluru
• Chennai
• Kolkata
• Pune
• Hyderabad
• Ahmedabad
• Jaipur
• Chandigarh

2. Shipping Charges

Standard Shipping Charges: Shipping fees will be calculated at checkout based on the size, weight, and destination of your order.
Free Shipping: We occasionally offer promotions with free shipping on select items or orders over a specific amount. Please check our website for any ongoing offers.
Note: Delivery charges are non-refundable under our returns and refund policy.

3. Order Processing Time

Orders placed on JUSTPAW.COM are processed within 2-3 business days of receiving the order, depending on the availability of products and payment verification. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Time

Estimated Delivery Time: Delivery typically takes between 5-10 business days from the date of dispatch, depending on the location of delivery and the shipping carrier.
Remote Locations: Deliveries to remote or difficult-to-access areas may take additional time, up to 15 business days.
Please Note: These delivery times are estimates and may vary due to unforeseen factors like weather conditions, carrier delays, or local holidays.

5. Delivery Method

We partner with reliable third-party delivery services to ensure your order is delivered safely. These services include:

• India Post
• Blue Dart
• Delhivery
• XpressBees

You will receive a tracking number via email or SMS once your order has been dispatched, allowing you to track the delivery status.

6. Packaging

All products are carefully packaged to ensure safe delivery. Fragile items or items that require special handling will be securely packed with additional padding and protection.

7. Address Verification

Please provide accurate and complete shipping information, including your full name, phone number, and correct delivery address. We are not responsible for any delays, losses, or extra charges due to incorrect or incomplete shipping information provided by the customer. If you realize that you made an error in your shipping details, please contact our customer service team immediately at support@justpaw.com before your order is shipped.

8. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package through the courier service’s website. If you have not received your tracking information within 3 business days, please contact us at support@justpaw.com.

9. Failed Delivery

If a delivery is attempted but not successfully completed (e.g., the recipient is unavailable or the address is incorrect), the package will be returned to us. In such cases, we will contact you for a resolution. If the item is returned due to customer error, you may be responsible for additional shipping charges to have the item re-shipped.

10. Shipping Delays

While we strive to meet our delivery estimates, external factors such as weather conditions, carrier delays, public holidays, or force majeure events may cause delays in delivery. We do not guarantee delivery dates but will make every effort to ensure timely fulfillment of orders.

11. Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us immediately at support@justpaw.com. Once an order has been shipped, it cannot be canceled. If you refuse delivery of your package, we will process the return and issue a refund minus the shipping charges, as per our Return & Refund Policy.

12. Lost or Damaged Orders

If your order is lost or damaged during transit, please contact us immediately at support@justpaw.com with the following details:

• Your order number
• A description of the issue
• Photos of the damaged goods (if applicable)

We will work with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.

13. Customer Support

For any questions or concerns regarding shipping or delivery, please contact our customer support team:

Email: support@justpaw.com
Phone: 9967658331
Address: Mumbai

Thank you for choosing JUSTPAW.COM. We appreciate your business and are committed to providing you with a smooth and reliable shopping experience.